To make a return for a refund or exchange, you’ll need to follow the instructions set out below.
While we’re sure you’ll love what you’ve ordered, we understand that sometimes you might have second thoughts. If you are not completely satisfied with your purchase, we offer an extended 45 days return policy.
Exchanges do not provide additional 45 days, and that all items including exchanges are to be returned from the day the first item on the order was delivered.
Except for faulty goods, all items must be returned to us in a saleable condition. They must be returned unused and in their original, undamaged packaging. When trying on clothing, please ensure that you are not wearing any deodorant or fragrance that may leave a mark.
All Returns must be sent back to:
Ghost Retail Limited,
Haslemere Business Centre,
PLEASE NOTE: you will receive your refund credit within 14 days of the item(s) being received back at our warehouse. An email will be sent to confirm that we have processed your return. If you have decided to return an item(s), the original delivery fee of your order will not be refunded.
We offer a 45 day return policy to our International customers. Any charges incurred for returning goods back to us for refund are the responsibility of the customer.
- Ensure you return your item(s) within 45 days of receipt. The goods must be returned unused, in their original, undamaged packaging
- Complete the returns form enclosed with your item(s) and place the completed returns form in the parcel. Please be sure to fill out your order number, reason for return, your name, address and postcode in the mandatory fields.
- We strongly recommend that you use registered post, recorded delivery or another secure method of delivery from a reputable carrier, retaining the receipt until you have received credit for the returned items. We regret that we cannot be held responsible for non-delivery of returned goods.
PLEASE NOTE: you will receive your refund credit within 14 days of the item(s) being received back at our warehouse. An email will be sent to confirm that we have processed your return.
- We suggest that you send the item(s) via Royal Mail Recorded Delivery (for UK mainland deliveries). We regret that we are unable to offer a refund on returned shipping costs.
- To return goods, please be advised that you must return them within 45 days of the initial receipt of your order. Please complete clearly your returns form.
- We can only issue refunds on items that are shipped back to us within 45 days of receipt.
- All successfully returned items will only be credited to the account used to originally purchase the items(s).
- Please note that we are unable to refund any duty paid on the items returned to us either faulty or unsuitable as this is a contract between the purchaser and own country Customs & Excise.
- Please note that international returns will need to add the following before our warehouse address to avoid items being held at customs: ‘GOODS FROM THE UK BEING RETURNED FOR EXCHANGE'