Delivery

DELIVERY INFORMATION

Getting your goods to you swiftly and safely is of utmost importance to us. That’s why we entrust our deliveries to carefully selected couriers.

All deliveries are subject to stock availability and authorisation of your payment. Once your order has been placed you will receive an ‘order confirmation’ by email. And once your order has been dispatched you will receive another email with ‘Order Tracking’, which will provide you the status of your delivery.

PLEASE NOTE: during our busier Sale periods orders can take up to 3 workings days to be dispatched from our warehouse 

INTERNATIONAL

EUROPE
  • Delivery charge starts from £8.95 depending on the chosen country and also the weight of the order
  • The exact delivery cost will be calculated at checkout based on the weight of the product(s) in your basket
  • Deliveries will take up to 10 working days (excluding Bank Holidays)
Custom & Duty

From 1st January 2021, orders from EU countries with an order value over €150 will be subject to import duty. Ghost Ltd pays all import taxes and duties on your behalf but we are aware that recently some of our customers have been contacted by our carrier partner and have been asked to pay charges for the parcel to be delivered. That is an error relating to Brexit transition process changes and we are working with our carrier partner to ensure they resolve it as quickly as possible. In the meantime, if you are contacted by our carrier partner and a duty payment is requested, then you will need to pay the charge to release the order for delivery. Please then contact at customerservices@ghost.co.uk with proof of your duty payment and we will ensure you are refunded. We apologise for this inconvenience and thank you for your continued support.

REST OF THE WORLD (Non-EU)
  • Delivery charge starts from £19.95 depending on the chosen country and also the weight of the order
  • The exact delivery cost will be calculated at checkout based on the weight of the product(s) in your basket
  • Deliveries will take up to 14 working days (excluding Bank Holidays)
Order Dispatch

We are currently experiencing a delay with international orders being processed. We are investigating as a matter of urgency and hope to have this issue resolved soon. In the meantime, you can still place an order with us, but it may take longer to arrive. You will be notified by your courier when your order is dispatched. We are very sorry for the inconvenience, and hope to be operating fully again soon.

Custom & Duty

Any customs or import duties are charged once the order(s) reaches its destination country. These charges must be paid by the recipient of the order(s). We are unable to predict the charges and the recipient is liable for the payment of import duties, customs and local sales tax. Contact your local customs office for more information on potential charges.

Price Paid

Prices are shown in UK Pounds sterling and are inclusive of VAT at 20%. Orders delivered within the European Union will be inclusive of VAT.

As stated above, please note that we are unable to refund any duty paid on items returned to us either faulty or unsuitable as this is a contract between the purchaser and own country Customs & Excise.